Refund - Returns & Cancellation Policy
We are sure that you will love the product you have ordered. In an unlikely event, that you don't, you may return your purchase within 15 days of delivery. All you need to do is drop us an email at orders@luxox.com and we will get back to you.
Amount: Your refund total will equal the merchandise price, less the return shipping cost (any shipping, packaging, merchant fees and handling paid at the time of purchase will also be withheld).
If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. Please note that damages and defects must be reported as and when it is delivered.
(Our Delivery Person will inspect at the time of delivery with images of defect & damage.)
Time frame: Credits are issued within 7 working days after getting refund form & the item being received and inspected. You will be notified via email when your credit has been processed.
Return Eligibility
Items must be in new condition and in the original packaging to qualify for a refund. Our refund manager will inspect before making refunds (please do not assemble or modify the product in any way).
Disclaimer 1: All our products are photographed with lighting & edited for clarity. This may result in minor variations in color & design due to lighting/editing effect which should not be considered as defects.
Disclaimer 2: Most of the Furniture products are hand crafted and polished using traditional skills. Minor variations in color, size & design are an inherent character of the handcrafted products and should not be considered as defects.
*Subjected to Delhi Jurisdiction.
Before Delivery
- An order may be cancelled within 24 Hour of purchase (but Before Delivery). We will refund full amount to your account.
- Any order can be cancelled within 48 Hours of purchase (but Before Delivery). A cancellation fees of 10% or INR 5000 which ever is Maximum will be applicable.
The few exceptions that cannot be returned include:
Clearance Items (Any Item under any Sale, Discount, Promotional offers, Free Shipping)
Personalized or Customized Items ( Any product which is made or altered to match your requirements)
Non-Returnable Items (Marked Clearly indicated on the sale page before placing your order)
Used Items (Any product which is used for personal purpose or used for any occasion)
